Return Policy – pertuttistore
Return Policy
These are Pertutti New York‘s (“Pertutti New York Inc.”, “we”, “our” or “us”) Overall Return Guidelines applicable only to products purchased by you directly from this website. All returns must meet the overall guidelines in order for the individual return policy to apply.
Standard Return Policy
At Pertutti New York, we follow simple Return Policies in order to help our valuable customer and offer them the best service possible within the reasonable manner.
- All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting our Customer Service (Call/Email us).
- Customer must contact and return the merchandise back to us within 14 days from receiving the merchandise, in order to be eligible for any return or exchange request.
- Return/Exchange requests made later than 14 days may not be honored.
- All products must be returned with the original retail packaging and must not be extensively used that leaves a mark on the merchandise.
- Customer pays the return shipping cost unless we (Pertutti New York) made a mistake from our end while processing & shipping the item.
- Items that were returned by the carrier due to customers unavailability at the time of delivery/or providing wrong address to us/not picking up the item from the carrier’s suggested facility by the customer are subject to restocking fee (up to 20%) as well.
- Expedited shipping cost is not refundable in case of return.
- Products that are received by Pertutti New York in any of the following conditions are not eligible for return and may be rejected:
- Any product not purchased from Pertutti New York.
- Any product from which the UPC/EAN code has been removed from its packaging.
- Any product which appears tampered, customized, or altered in any way.
- Any product which appears to be used extensively.
- Returns for refund may be subject to a “Restocking Fee”. Read more about Restocking Fee from below.
| Return Request | Restocking Fee |
|---|---|
| The buyer changes their mind about a purchase and returns an item in the original condition within the return window. | Yes. Up to 20% of item’s price. |
| The buyer returns an item in the original condition more than 14 days past the return window. 14 days allow for return transportation from the buyer to the seller. | Yes. Up to 20% of item’s price. |
| The buyer changes their mind about a purchase and returns within the return window but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. | Yes. Up to 50% of item’s price. |
| The buyer returns a item within the return window with obvious signs of use. | Yes. Up to 50% of item’s price. |
| The buyer returns an item after the return window expired. | Yes. Up to 50% of item’s price. |
| The buyer returns an item they received materially different from what they ordered. | No. |
Restocking Fee
At Pertutti, we offer free shipping on any order $199. However, a return request may subject to a Restocking Fee.
- Generally a charge of 20% restocking fee of the total sales amount is applied on any order totaling above $50.
- For order totaling below $50, a charge of 10% restocking fee will be applied.
- We do not charge any restocking fee if we mistakenly sent you a wrong item.
Last Updated: December 30, 2018.
Shipping Policy
- For orders below $199 (excluding tax) a “Fixed Shipping” charge of $5.95 will add automatically.
- Certain items may add additional shipping cost.
- $35 shipping for luggage over 24" tall
- $20 shipping for carry-on luggage
- We ship to every state except Alaska, Hawaii, Puerto Rico. No international shipping and no shipping to P.O. Boxes or military APO/FPO addresses.
- If an item you ordered is out of stock, we will inform you via email about the expected delay or provide you with other options.
- Change in shipping address while your package is in transit, must be notified to sender before you make such request to carrier.
- We offer expedited shipping (overnight) but the cost of this service must be paid in full by the customer. Please contact us at 212-675-0113 or email: pertuttistore@gmail.com BEFORE you place an order.
Please note: when shipping Next-Day, 2-Day, or 3-Day, orders must be received by 1p.m. EST in order to ensure correct delivery time. No weekend delivery.
Estimate Shipping Times
- Ground – 3 to 7 business days
- 3-Day Select – 3 business days (order before 1pm EST)
- 2-Day Air – 2 business days (order before 1pm EST)
- Next Day Air – 1 business day (order before 1pm EST)
Return Policy
If you are not completely satisfied with your purchase, you may return your item. Just get in touch(email/call) with us within 14 days from the receipt of the shipment for Return Authorization. Return requests made after 14 days are not valid. Product must be in new, unused condition. Your card will be credited once we have received and processed your return (original shipping fees will not be refunded). Items returned to us that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a shipping fee. Please check out our detailed Return Policy.
Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers’ records. Please allow 7-10 business days for the credit to appear on your statement.